COVID-19 updates

April 28, 2020


*This article will be updated regularly as we receive updates from the Government

Updated guidance for children’s social care services

We have updated our guidance for local authorities and their partners to help support and protect vulnerable children during the coronavirus (COVID-19) outbreak. This guidance has been updated to reflect the temporary changes made in the Adoption and Children (Coronavirus) (Amendment) Regulations 2020.

The guidance can be found here:

Online education resources list: supplier application

We are reviewing and updating our published list of online educational resources which support children learning from home during the coronavirus (COVID-19) outbreak.

We are inviting suppliers to apply to us if they would like their resource to be included. If you are using a resource that you find helpful for online learning in your school, please do encourage your supplier to apply. Resources must offer free online content covering at least one of the following areas:

  • English
  • Maths
  • Science
  • PE
  • Mental wellbeing
  • Special educational needs and disability (SEND)

Further information on how to apply can be found here:The deadline for applications is 12 May.

The information below has not changed since yesterday.

Department for Education coronavirus helpline – Friday 8 May Bank Holiday opening hours

The Department for Education coronavirus helpline is available to answer questions about COVID-19 relating to education and children’s social care.

Phone: 0800 046 8687

The helpline will remain open over the early May Bank Holiday weekend for staff, parents and young people as follows:

10am to 4pm – Friday, Saturday and Sunday

Our standard opening hours will resume on Monday 11 May:

8am to 6pm – Monday to Friday
10am to 4pm – Saturday and Sunday

If you work in a school, please have your unique reference number (URN or UK PRN) available when calling the helpline.

Handwashing advice

It is essential that everyone washes their hands more often, using soap and water for at least 20 seconds. Hand washing with soap employs mechanical action that loosens bacteria and viruses from the skin, rinsing them into the drain. Drying hands afterwards makes the skin less hospitable to the virus. Hand sanitiser can be effective if soap is not available or the situation makes using soap less feasible (i.e. when outside) but using hand sanitiser provides none of the virus-destroying friction that rubbing your hands together and rinsing with water provides.

The latest guidance and video on hand washing can be found at:

The e-Bug project is led by Public Health England and has a dedicated webpage for learning resources on hand washing and respiratory hygiene.

Resources are currently available for KS1, KS2 and KS3 and can be used in various settings including schools and at home:

Collection of guidance for educational settings on GOV.​UK

All of the Department for Education’s coronavirus guidance for educational settings can now be found in one place on GOV.​UK at:

Our main schools guidance, the ‘actions for schools during the coronavirus outbreak’ will be regularly kept up to date. Any new advice for schools on specific issues, such as food, exams or safeguarding, will be linked from:


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